Written by yangying

April 30, 2008 09:22

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. - Customer service requests are fulfilled through Service Level Management processes - Achieve consistent service levels - Balance required service levels against the service cost - Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes) - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Solve the spam problem by transferring communication from email to help desk   Company: Polar Title: Polar Help Desk Free License: Freeware Price: 0 Version: 4 Program Size: 9722 KB Operating System: WinXP,Windows2000,Windows2003 Date Released:   19-02-2007 Polar Help Desk Free Similar Software: web based help desk, help desk, helpdesk, technical support, help desk software, helpdesk software, trouble ticket, customer support software, computer technical support, helpdesk system, customer support software, online technical support The Help Desk Toolkit - The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.. Help Desk for IIS - Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. Jitbit HelpDesk - Jitbit Help-Desk - customer support and knowledge-base software based on ASP.NET. Jitbit HelpDesk is a web based help desk software ("trouble ticket software" or "issue tracking software"). Easy to install, ac... Random Password Manager Enterprise Ed. - Password randomization of your common accounts on all your systems. Web based interface allows your Help Desk to get the current password in effect for each system. SQL Server based solution.. QUAD Help Desk - QUAD Help Desk is an easy to use, multi-user, web ready help desk program. Macros - Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving ... Problem Solved - Problem Solved! 4.6 is an easy to use help desk program with both a Windows and web interface for recording, updating and reporting on problems and their solutions. It also allows for quick updating of PC, sof... CSMD (Computerised Sound Mixing Desk) - Allows Playlists to be setup on each side of the desk and mixed together as you would with a real mixing desk. Also allows you to record the output. Desgined to keep costs down. Looks and feels like a real mixing desk. Software Planner - Software Planner: Project Management / Change Management and Help Desk Solutions. Prop Web - PropWeb - Fully Integrated Web-based Help Desk Systems.