Written by yangying

April 30, 2008 09:25

versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...   Company: VersaDev Title: VersaSRS HelpDesk License: Freeware Price: 0 Version: 3 Program Size: 7483 KB Operating System: Windows2000,WinXP,Windows2003 Date Released:   26-07-2006 VersaSRS HelpDesk Similar Software: help desk, service request, incident, issue, service, web based, thin client, browser based, call centre, contact centre, issue tracking, self help, support, case management, issue management, crm Software Planner - Software Planner: Project Management / Change Management and Help Desk Solutions. Computer Admin Pro - Powerful and easy-to-use asset management and help desk tracking software.. System Monitoring Protocol (SMP) - Automatic PC inventory management software for IT manager and help desk staffs.. Inventory Manager Lite - FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Defect Tracker - Defect Tracker: Change Management / Help Desk / Configuration Management. AccessAble Help Desk Professional Edition - Easily record, udpate and report on support requests and inventory information. Prop Web - PropWeb - Fully Integrated Web-based Help Desk Systems. Ticket System Editor - Ticket System Editor software is the complete unmatched help desk solution.. Asset Navigator - Network Asset Management, Hardware & Software inventory, Help Desk services. QUAD Help Desk - QUAD Help Desk is an easy to use, multi-user, web ready help desk program.