Key Features

• Domain users can reset forgotten passwords and unlock accounts securely, from a web based portal.

• Real time update of personal information in Active Directory by end users from a self service portal.

• E-mail notification to users on soon to expire passwords can be scheduled.

• Identities are securely authorized through a simple set of personalized questions via quiz-based authentication.

• Integrates detailed audit logs of all user and administrator activites done with ADSelfService Plus console.

• Reporting on user accounts and their password status that includes, LockedOut Users,Soon-To-Expire Password Users,Password Expired Users, etc.

• Supports Windows 2000/2003 Active Directory environments and connected systems.

• Customizable front interface to suit the look and feel of your enterprise environment.

• Includes both end user and administrator portals.

Gartner's report states that of all help desk calls 30% of calls are related to password resets and account lockout. A password reset or an account lockout ticket to a help desk not only consumes time but also causes frustration to employees who have raised such a ticket.

ADSelfService Plus reduces the most critical password tickets which consumes a substantial amount of help desk time by rendering a secure, reliable and robust web based self service solution to the end user. The end user can manage his passwords by himself and also update his personal details in Active Directory with ease .

The following image shows how an end user and an admin can benefit using ADSelfService Plus to reset their own password, unlock account or update their own Active Directoy information without the help of help desk personnel.