Installing Windows XP

Before you start, be absolutely sure you have a backup of any important data on your hard drive. This can be done through EZ-Snapshot or burning files to CD.

Red Hat Linux - Faculty and Staff

As a result of DotCIO having recently completed an annual educational site subscription agreement with Red Hat, Inc., both Red Hat Enterprise Linux AS (Advanced Server) and Red Hat Enterprise WS (Workstation) Academic Edition are now available to Rensselaer faculty and staff at no cost.

Hints after installing Windows XP Service Pack 2

Maple 9.5 running under Windows XP starts two executables -- java.exe and mserver.exe -- which use TCP/IP to communicate. Thus, the Windows XP SP2 firewall (and other firewalls) will detect this network activity. When the Windows XP SP2 firewall detects the network activity, click on the Unblock button.

Installing Windows XP Service Pack 2 (SP2)

Microsoft has released Windows XP Service Pack 2, a major operating system update for Windows XP which provides better protection against hackers, viruses, and worms. This free upgrade provides enhanced security, blocks (some) pop ups, and includes a basic internet firewall and enhanced wireless support.

Symantec Anti-Virus

Considering the frequency at which new viruses are created, it is very important to keep your virus definition files up to date. Symantec AntiVirus has a tool by which you can easily replace these files with the latest version.

Microsoft Vista

On January 30th, Microsoft released their long-awaited Vista operating system. This new product is significantly different from previous Windows desktop operating systems, including Windows XP.

Helpdesk software - What Exactly Does Helpdesk Software Do?

Companies are striving to gain a competitive edge over other companies in order to gain more and more productivity. However, it doesn't make any sense for your business using the same technology that it used to apply ten years ago.

Help Desk Software Systems

Technology is consistently playing a huge role in updating and refining the work of corporate help desks.

Help Desk Automation - Self Help

Self-help solutions provide significant benefits for both customers and for company help desks.

Call Tracking Software

Call tracking systems can improve call center efficiency and help provide better customer service, but it is important to thoroughly evaluate prospective software packages before choosing which one will be implemented within a particular organization.