Help Desk Call Requirements

Application Information Requirements: The Helpdesk may require all or some of the following information when you call in a problem with an application...

The SeaMonkey® Project

The SeaMonkey project is a community effort to develop the SeaMonkey all-in-one internet application suite (see below).

Tools and Useful Software

AOL Instant Messenger (AIM) AIM is an instant messaging program that is used by a very large number of students on campus. It allows you to chat with your friends over the Internet. ...

Installing Symantec AntiVirus Software

It is very important to keep some form of virus protection on your desktop or laptop. There are all types of dangerous programs out there, which can do anything from corrupting or deleting your data to using your computer as a staging ground for attacks on other people.

Email Handling Features

One of the greatest benefits a company will experience after deploying PerlDesk is in regards to email handling...

Action Button/Controls for Open Messages

You can use the following buttons on Message pages...

Webmail Glossary

The WebUser Interface consists of several types of HTML pages that you can access using the controls - links and buttons. When you access the server using a WAP/WML (wireless phone) or IMode browser, WML or IMode pages with the same functionality are generated and sent to your wireless device.

Where did my INBOX go?

When the old POP3 server was retired on June 30th, 2007 all unread email still on that server was merged with the new POP3/IMAP server. This is the same server that has been used to store Webmail since fall of 2005

Internet Message Access Protocol

IMAP stands for Internet Message Access Protocol. It is a method of accessing electronic mail or bulletin board messages that are kept on a mail server. All messages viewed through an IMAP connection remain on the mail server, though some client programs can be configured to move the mail from the server to your local machine.

IMAP E-mail service

The specifics of each email client vary, but the overall steps are the same: Ensure your email account is working correctly loging on to Webmail if you have not done so already. Email uses kerberos 5 authentication, which will not work if you have not changed your RCS password recently.