Helpdesk Services covers the provision of a wide range of IT services for computers, online education, network connections and application systems. An overview of the services provided by Helpdesk Services can be found below;

• ITS Helpdesk
• Online Education Heldpesk
• Telecommunications Helpdesk
• Switchboard Services

Online Education Helpdesk

• MyUni system management
• Call capture, categorisation and escalation
• Forum Moderation

Telecommunications?Helpdesk

• First point of contact for telephone and data service requests
• Call capture, categorisation and escalation
• Mobile phone services

Switchboard Services

• Connect internal and external calls
• Updating University telephone directory

ITS Helpdesk

• First point of contact for IT support requests
• Call capture, categorisation and escalation
• Manage access to IT resources (network folders, printers, internet, email etc)
• IT Communications (Downtime notifications and IT updates)
• General IT advice