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A helpdesk support software solution does much more than responding to all customer inquiries. To give the best customer service possible, it is important to get accurate reports at the right time and track inquiries in a timely and active manner.
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The innovations in IT and reduced costs of hardware and software have lead to more and more computer services moving away from the bureau and coming in house.
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With the cost of owner ship of helpdesks coming down it now makes it justifiable for any support department to benefit. The needs are similar to that of an IT department but the system should be simple and customisable for that departments specific needs
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Microsoft Internet Explorer 6.0 and 7.0 for Windows Select Internet Options from the Tools menu...
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Some parts of the LMS require Java to be enabled in your browser. It is recommended that you have Java 1.5. If you do not have Java on your computer, you can download it from the Sun web site.
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For the LMS to function correctly, your browser should have certain capabilities. This page performs a number of simple tests to help you assess your browser's suitability for use with the LMS.
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The Help Desk has instituted policies to ensure high quality, rapid technical service to all its customers. When you contact the HD you should be prepared to give your name and campus ID number if necessary.
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Microsoft Internet Explorer 6.0 for Windows Select Internet Options from the Tools menu. Click the Security tab at the top of the Internet Options window. Select the Internet zone by clicking the world icon. Click the Custom Level button.
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Each product and service DoIT sells is covered under one of three categories of support...
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In an Impact 1 situation, a Clarify case must be created by the Systems & Network Control Center, Help Desk, or by a supporting technologist following established guidelines.
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