Windows NT: Open User Manager, then go to Policies/User Rights.
Windows 2000: Open Local Security Policy (Start/Programs/Administrative Tools). In Local Security Policy, go to Security Settings/Local Policies/User Rights Assignment. If the OWA server is a Domain Controller in Windows 2000, the "Log on Locally" right also needs to be granted in Domain Controller Security Policy (Start/Programs/Administrative Tools). In the Domain Controller Security Policy screen, go to Windows Settings/Security Settings/Local Policies/User Rights Assignments.
Our recommendation is to create a group - "OWA Users" or "HelpDesk Users" - and grant the right to this group, then add users to the Group.
- Users need the Write permission on the system
Outlook Help Desk 3.0 includes Web pages for users to submit and view Help Desk Tickets. The pages are set up as a virtual directory under Internet Information Server (IIS) on an Exchange server running Outlook Web Access (OWA).
These Web pages are only available to users with Exchange mailboxes. For external customers, you can set up a Web-based Support form. Code behind the form emails it to the Help Desk folder, where it is converted to a new Ticket. See Web Forms.
Setting Up Web-based Outlook Help Desk 3.0
You will need Exchange Server 5.5 SP1 and above with Outlook Web Access. Also, you need to have Outlook Help Desk 3.0 Service Provider edition set up in the Exchange Public Folders before using the Web-based forms. Clients just need a Web browser.
I. SETUP OF VIRTUAL DIRECTORY ON SERVER
- Create a "helpdesk" directory under the Inetpub/wwwroot directory on your OWA server. Unzip WebFiles30-55.Zip, and copy the files into this new directory
- In Internet Services Manager, create a virtual directory that points to the new Helpdesk directory created in Step 1. Name the virtual directory "helpdesk". Right-click the directory and go to Properties. Set the Directory permissions and Directory Security as follows. Directory Security tab, under "Anonymous Access and Authentication Control", press Edit. Check Basic Authentication and Windows NT Challenge/Response.Users who will access the Web forms need only be Domain Users, but they also need the "Log on Locally" right to the OWA server. They should already have this if they use OWA. If not:
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