Screen Shots of Web-Based Outlook Help Desk 3.0

The Web Interface to Outlook Help Desk runs as a virtual directory on the Exchange Server. Users log on with one network logon screen, and are then presented with a menu.

Outlook Help Desk 3.0, Service Provider edition

Outlook Help Desk 3.0 leverages the power of Outlook and Exchange Server to bring a robust, simple and effective system to track customer support issues.

outlook helpdesk 3.0-Installing the Event Sink for Exchange 2000 and 2003

Exchange 2000 and 2003 use Event Sinks to convert emails into new tickets. Event Sinks react to events in the Exchange public folders, such as the addition or deletion of a message.

Overview of outlook helpdesk 3.0

Emails to the Help Desk folder will be converted to a Help Desk ticket through the use of Microsoft Exchange Event Service and a script running on the Help Desk folder. The script can be set up on Exchange 5.5 or Exchange 2000.

Web-based Outlook Help Desk 3.0

Outlook Help Desk 3.0 includes Web-based forms for users to submit and view Help Desk Tickets. The forms are set up as a virtual directory under Internet Information Server (IIS) on an Exchange server running Outlook Web Access (OWA).

New Features in version 3.0

Knowledge Base - Outlook Help Desk will now include an integrated Knowledge Base. All the efforts and experience the Help Desk staff gains through completing IT support requests can now be compiled into a readily available list of articles. With one click of a button on our Help Desk Ticket, a KB article can be created to serve as a valuable reference for future support.

introduction about outlook helpdesk 3.0

Outlook Help Desk 3.0 leverages the power of Outlook and Exchange Server to bring a robust, simple and effective help desk system for your business.

installation instructions for outlook helpdesk 3.0

The Installation Package, OutlookHelpDesk30.Zip, contains this UserManual_30.doc, the Software License Agreement, and "OutlookHelpDesk30.PST".

Outlook 97 Limitations

Users with Outlook 97 can submit tickets in Outlook Help Desk. However, they cannot view Assigned Help Desk Tickets in Outlook 97.

Automatic Notification when a new Help Desk Ticket is entered

Automatic Notifications allows you to designate email addresses that will receive notification every time a new Help Desk ticket is created in the Help Desk folder.