Logon screen:
If the user cannot log in automatically, they are given the screen below to login. The system should, in most cases, be able to log them in with just the one network login screen, but if not, they can enter in their Exchange Alias (not the email address) on this page. The Alias of a user can be seen in Active Directory Users and Computers, on the Exchange General tab in the Properties pages for that user.
The Web Interface to Outlook Help Desk runs as a virtual directory on the Exchange Server. Users log on with one network logon screen, and are then presented with a menu. The web interface allows users to create new tickets and view existing ones. It uses the same lists as the Outlook form and it pulls the user information from Active Directory (or Exchange Directory on Exchange 5.5), like the Outlook forms.
Network Logon screen
When first starting the web interface, users login with the standard network logon screen:
Menu Page
After logging in, users are given a menu screen:
Submit a new Help Desk Ticket
Similar to the Outlook new ticket form. It uses the lists from List Manager in the Utilities folder to fill in the drop-downs. User information is pulled in from the Directory:
After Ticket is submitted: Users get a screen confirming successful creation of a new ticket.
View Help Desk folder
The list can be sorted by clicking on the column headings:
View Assigned Help Desk Tickets folder
The list can be sorted by clicking on the column headings:
View an Assigned Ticket (read-only)
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