Setting Up Web-based Outlook Help Desk 3.0

You will need Exchange 2000 or 2003 with Outlook Web Access. Also, you need to have Outlook Help Desk 3.0 set up in the Exchange Public Folders before using the Web-based forms. Clients just need a Web browser.

The WebFiles30-2K.Zip file is provided upon purchase of Outlook Help Desk. If you do not have it, and have purchased the Outlook Help Desk, please contact us.

I. SETUP OF VIRTUAL DIRECTORY ON SERVER

1. Create a "helpdesk" directory under the Inetpub/wwwroot directory on your OWA server. Unzip WebFiles30-2K.Zip, then copy the files, except the User Manual, into this new Inetpub/wwwroot/helpdesk directory.

1. Go to Administrative Tools/Internet Services Manager (Internet Information Services Manager in 2003). Create a virtual directory by right-clicking "Default Web Site", and choosing New/Virtual Directory ("Default Web Site" is under "Web Sites" in 2003). In the wizard that comes up, give it the name (alias) of "helpdesk" and point it to the Helpdesk directory you created in Step 1. Then choose the defaults to finish the wizard.

Windows 2000 Server:

Windows 2003 Server:

1. After creating the virtual directory, right-click it, and go to Properties. Set the Directory permissions and Directory Security as follows.

Virtual Directory tab (Windows 2000 & 2003):

Go to the Directory Security tab, under "Anonymous Access and Authentication Control", press Edit. Check Basic Authentication only.

Windows 2000 Server:

Windows 2003 Server:

That completes the setup in Internet Information Services Manager.