Welcome to Outlook Help Desk 2.2

This program is the best Help Desk application for small to mid-sized businesses running Outlook and Exchange Server. It works like this: Users go to the Help Desk folder (an Exchange Public Folder) and create a new Help Desk Ticket.

Solaris Installation Instructions

The VPN client for Solaris runs on any ultrSPARC running a 32-bit Solaris kernel OS Version 2.6 or later. If your Solaris machine runs a 64-bit kernel, this is not supported with the VPN client. To run in 32-bit mode:

Networking in UNIX

It is recommended that you setup your system to use DHCP (Dynamic Host Configuration Protocol) as the Network Operations administrators may change the numbering scheme on a regular basis.

Networking - IP Addresses and Domain Names

When configuring your host to connect to the network for the first time, you may need to provide parameters other than the IP address and hostname. Here are some tips that will apply to most new hosts on dotCIO administered networks.

MacOS Network Settings

RCS has implemented DHCP throughout the Residence Halls. The network configuration for a Macintosh becomes extremely simple in that case. DHCP enables automatic IP address assignment.

Windows XP Network Troubleshooter

This guide explains how to solve many common networking problems on campus, and what information you should have available if you call the Help Desk to report a network problem. This guide does not apply to wireless connections. The most common symptom of a network problem is the inability to access websites.

Windows XP Network Patch

Due to a number of networking problems using Windows XP, the Help Desk has created a series of patches that ensure the correct setup, and disable the services that are creating the known problems we are having.

Networking-VPN Client Installation Instructions

VPN client for Linux supports Red Hat Version 6.2 Linux (Intel), or compatible libraries with glibc Version 2.1.1-6 or later, using kernel Versions 2.2.12 or later. You MUST have kernel sources installed prior to installation. The VPN Client for Linux does not support SMP kernels in any release of the client.

Outlook 97 Limitations

Users with Outlook 97 can submit tickets in Outlook Help Desk. However, they cannot view Assigned Help Desk Tickets in Outlook 97.

Automatic Notification when a new Help Desk Ticket is entered

Automatic Notifications allows you to designate email addresses that will receive notification every time a new Help Desk ticket is created in the Help Desk folder.