Link to ticket in Assigned Message does not work

Versions of Outlook with the Outlook Email Security Update do not allow users to open shortcuts in email messages.

Opening Help Desk Tickets from an Intranet page link

Outlook Help Desk 3.0 works on all versions of Outlook. However, Outlook 2002 and 2003, as well as versions of Outlook 98 and 2000 with Microsoft's security patch installed, will generate a security warning when programs try to access the address book.

Outlook 2002/2003 and the security patch

Outlook Help Desk 3.0 works on all versions of Outlook. However, Outlook 2002 and 2003, as well as versions of Outlook 98 and 2000 with Microsoft's security patch installed, will generate a security warning when programs try to access the address book

Email to Outlook Help Desk creates Ticket

With Outlook Help Desk, users can send email to the Help Desk and this email will be converted into a Help Desk ticket.

How does Outlook Help Desk work

An end user goes to the Help Desk folder in the Exchange Public Folders and creates a Help Desk Ticket.

Crow Canyon Support and Maintenance

Crow Canyon is committed to providing excellent support to its customers. We offer a variety of support options to help you use our products as successfully as possible.

Customer Relationship Management

Most large organisations now have well established Call centres as the mechanism for customer support. But where does support start and stop. It is not only customers that make enquires but also potential customers seeking information about your services.

Helpdesk Support Software - This Helps You Determine If And How Much?

A helpdesk support software solution does much more than responding to all customer inquiries. To give the best customer service possible, it is important to get accurate reports at the right time and track inquiries in a timely and active manner.

IT Support

The innovations in IT and reduced costs of hardware and software have lead to more and more computer services moving away from the bureau and coming in house.

General Support Help Desks

With the cost of owner ship of helpdesks coming down it now makes it justifiable for any support department to benefit. The needs are similar to that of an IT department but the system should be simple and customisable for that departments specific needs