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Microsoft Internet Explorer 6.0 and 7.0 for Windows Select Internet Options from the Tools menu...
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Some parts of the LMS require Java to be enabled in your browser. It is recommended that you have Java 1.5. If you do not have Java on your computer, you can download it from the Sun web site.
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For the LMS to function correctly, your browser should have certain capabilities. This page performs a number of simple tests to help you assess your browser's suitability for use with the LMS.
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The Help Desk has instituted policies to ensure high quality, rapid technical service to all its customers. When you contact the HD you should be prepared to give your name and campus ID number if necessary.
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Microsoft Internet Explorer 6.0 for Windows Select Internet Options from the Tools menu. Click the Security tab at the top of the Internet Options window. Select the Internet zone by clicking the world icon. Click the Custom Level button.
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Each product and service DoIT sells is covered under one of three categories of support...
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In an Impact 1 situation, a Clarify case must be created by the Systems & Network Control Center, Help Desk, or by a supporting technologist following established guidelines.
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DoIT offers 24-hour help for most of the products and services it provides to the campus. In simple terms support is defined as "answers to questions and diagnosis of problems."
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Exchange 2000 and above use Event Sinks to convert emails into new tickets. Event Sinks react to events in the Exchange public folders, such as the addition or deletion of a message. Event Sinks are compiled DLLs installed as a COM+ Components on the Exchange Server. They are faster and more efficient than the folder Agents and scripts that were used with the Microsoft Exchange Event Service in Exchange 5.5. We provide "OHD310SP.DLL" to convert emails to Help Desk tickets as part of the Outlook Help Desk program.
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Outlook Help Desk 3.1 leverages the power of Outlook and Exchange Server to bring a robust, simple and effective system to track customer support issues. The program uses highly customized Outlook forms, the Web, Email, and Exchange public folders to build a help desk that allows you to efficiently track and resolve IT support issues.
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