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Outlook Help Desk 3.1 includes Web-based forms for users to submit and view Help Desk Tickets. The forms are set up as a virtual directory under Internet Information Server (IIS) on an Exchange server running Outlook Web Access (OWA).
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Outlook Help Desk 3.1 uses OHD1.dll in addition to Redemption.Dll. Both OHD1.dll and Redemption.dll must be installed on PC's that will be using an Outlook client to interact with the Help Desk. OHD1.dll and Redemption.dll are NOT needed on clients that will only be sending in emails or using a Web browser to access the Help Desk system.
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The Outlook Help Desk 3.1 set of folders will be copied from the OutlookHelpDesk31.PST file to the Public Folders. This is done with an Outlook client. It only has to be done once, and then the public folders are available to anyone in the Exchange organization. (The folders can also be installed in a shared mailbox, where they would be available to anyone with access to that mailbox.)
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At the VCC Help Desk, we have seen some computers that have become infested with Adware and Spyware. These computers usually run VERY slowly, especially when surfing the Internet. Another good indication that Spyware and/or Adware is installed on your computer is having a large number of pop ups ads.
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Windows is now installed! After completing a Windows 2000 Installation, most laptops will require that you install specific drivers...
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Before you start, be absolutely sure you have a backup of any important data on your hard drive. This can be done through EZ-Snapshot or burning files to CD.
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As a result of DotCIO having recently completed an annual educational site subscription agreement with Red Hat, Inc., both Red Hat Enterprise Linux AS (Advanced Server) and Red Hat Enterprise WS (Workstation) Academic Edition are now available to Rensselaer faculty and staff at no cost.
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Maple 9.5 running under Windows XP starts two executables -- java.exe and mserver.exe -- which use TCP/IP to communicate. Thus, the Windows XP SP2 firewall (and other firewalls) will detect this network activity. When the Windows XP SP2 firewall detects the network activity, click on the Unblock button.
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Microsoft has released Windows XP Service Pack 2, a major operating system update for Windows XP which provides better protection against hackers, viruses, and worms. This free upgrade provides enhanced security, blocks (some) pop ups, and includes a basic internet firewall and enhanced wireless support.
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Considering the frequency at which new viruses are created, it is very important to keep your virus definition files up to date. Symantec AntiVirus has a tool by which you can easily replace these files with the latest version.
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